FCC Seeks To Stop RoboCalls
f you are like me you just cannot stand robocalls. If you are like me this might be the best news you’ve heard all week. The Federal Communications Commission (FCC) is now moving to protect us against these nuisance calls as well as spam texts to boot.
The FCC approved a slew of what it calls “declaratory rulings” that affirm your rights to control incoming calls from political campaigns, survey-takers, charities and the like. As part of the package, the FCC made it crystal clear that telephone companies can freely allow you to use robocall-blocking technology.
All this is in response to thousands of consumer complaints about robocalls the FCC fields every month. In fact, the FCC reported that complaints related to unwanted calls are the most typical type of grievance it receives. All told, there were over 250,000 unwanted call complaints in 2014 alone. Apparently, the FCC is tired of fielding calls about annoying calls.
Breaking down the package, the FCC gave a green light to so-called “do-not-disturb” technology. Telephone companies can offer robocall-blocking technologies to consumers and add on market-based solutions that consumers can use to stop unwanted robocalls. Consumers also have the right to revoke consent to receive robocalls and robotexts, even if they previously signed up for them. And if a phone number has been reassigned, companies have to stop calling the number after one call.
The new FCC package theoretically covers just about anything you could think of. The agency tackled third-party consent, affirmed the law’s definition of auto dialers, and reaffirmed that consumers are entitled to the same consent-based protections for texts as they are for voice calls to wireless numbers. The FCC even covered Internet-to-phone text messages and free calls or texts to alert you of possible fraud on your bank account, along with reminders of medication refills and related alerts.
How does all this impact the do-not-call list? This week’s action make no changes to the Do-Not-Call Registry, which restricts unwanted telemarketing calls, but are intended to build on the registry’s effectiveness by closing loopholes and ensuring that consumers are fully protected from unwanted calls, including those not covered by the registry.