Tourist says Delta rescinded $24K travel vouchers

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Tourist says Delta rescinded $24K travel vouchers

This airline is full of hot air.

A family says Delta Airlines offered them $24,000 in travel vouchers to give up their seats on an overbooked flight, only to rescind the offer after a supposed staffing mishap.

David Reeves, of Nashville, told ABC7 that he and his wife and daughter were set to fly from Oakland to Salt Lake City on Christmas after visiting San Francisco over the holidays. 

But when the flight crew offered the clan $8,000 for each of their three tickets because the flight was overbooked, Reeves jumped at the offer, even though his family was not happy.

“I got accused of ruining Christmas,” Reeves told the station. “But, its $24,000… we can wait a day for $8,000 a seat.”

However, the family never got to cash their windfall — or make it for Christmas. The flight wound up being cancelled when the co-pilot failed to show up and Delta nixed the big-money deal.

David Reeves with his family
David Reeves, back, visited San Francisco with his family for the holidays.
KGO-TV

The switcheroo left Reeves’ furious.

“I understand that flights cancel and things happen,” he said to the station. “But don’t dangle the carrot and pull it back.”

Reeves explained that Delta offered to rebook the family, but the next available flight was another two days away. They ended up driving to Monterey Airport and catching an earlier trip with another airline.

David Reeves on ABC7
Reeves told ABC7 that his family accused him of “ruining Christmas” by accepted the voucher offer.
KGO-TV

“I just thought it was bad business,” Reeves said.

While Delta did cover the family’s rental car and hotel, Reeves says they have not been refunded for their travel home to Nashville.

“That’s not right,” he lamented. “If we’re not getting the flight and you offered the voucher…why don’t we get the voucher?”

Airport gate packed with travelers
The family’s initial flight was overbooked, only to get cancelled when the co-pilot failed to show up.
KGO-TV

Speaking to ABC7, travel and tourism attorney Thomas Carpenter said that airlines are required to offer passengers compensation before involuntarily booting them from a flight.

“The airlines get to set the rules for who gets bumped first, it could be based on your frequent flyer status, it can be based on the fare that you paid,” he explained.

When flights are cancelled, Carpenter continued, the circumstances have to meet the standards of the Department of Transportation in order to qualify for a refund. 

Delta Airlines did not immediately respond to The Post’s request for a comment.

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