A United Kingdom mother said her family suffered a “humiliating experience” at a sporting-goods store where a broken elevator meant her wheelchair-bound daughter had to “crawl on the floor.”
Ann-marie Yönetci visited a Cornwall-based Sports Direct on July 26, where she found the elevator that took customers up from the street was out of service, according to The Sun.
That was a problem for her disabled seven-year-old. Yönetci said she had to carry her daughter up the stairs without assistance from store staff.
“She had to crawl on the floor to keep up with us. At the tills I had to put her on the floor while I paid,” she said.
“In this day and age a lift should not be out of order for months and there should be wheelchair access for disabled customers,” she added.
A store supervisor said he understood the broken elevator was a problem, but that the store had to wait for a replacement part to arrive from Germany, according to Cornwall Live.
“I am 100 percent sure that staff would have helped this lady — I think there was some miscommunication at the start,” the manager said.
Yönetci has since spoken to the store, and agrees there was a “miscommunication.”
“I just want head office to realize that the lift being out of order for so long is not acceptable,” she said.